We are here to answer your questions! If you don't find what you are looking for, call/text us at 307-315-6133.

General Questions

Are you taking new patients?
Yes, we are intermittently accepting patients of all ages.  Occassionally, some of our providers may not be able to accept new patients if our patient panel is full...we don't want to neglect caring for our established patients and being able to get them an appointment in a timely manner.  If you are interested in being a new patient at our practice, you may complete a brief questioinnaire to join the new patient waiting list and we will contact you when an appointment is available or contact our office to see if we can get you in at this time, you may This email address is being protected from spambots. You need JavaScript enabled to view it. or call/text the office at 307-315-6133 or our contact page online to request an appointment. 

What type of patients and medical conditions do you see?
We see all ages of patients, from newborns to seniors. We manage a wide variety of medical conditions from chronic illnesses (such as diabetes, hypertension, thyroid disease, coronary artery disease, asthma, etc) to acute problems (such as respiratory infections, fractures and musculoskeletal injuries, rashes, headaches, etc). Please see our services page for comprehensive list of chronic and acute conditions managed.

What do I need to do to transfer my care to Rocky Mountain Family Medicine?
To transfer your care to our practice you will need to sign a Records Release form so we may obtain your records from your previous provider. This form is available online at the forms page and you can fill it out at home and fax or This email address is being protected from spambots. You need JavaScript enabled to view it. it to our office prior to your visit.

What is the difference between a DO (doctor of osteopathic medicine) and an MD (medical doctor)?
Both MDs and DOs are physicians, licensed by state medical boards to practice medicine, perform surgery, and prescribe medications. An MD attends a traditional (allopathic) school of medicine, while a DO attends an osteopathic school of medicine. Both of these medical schools have four-year curriculums. The training is quite similar, embracing traditional medical diagnosis, examination, and management approaches. However, there are some philosophical and practice differences in training. One of the main differences is that during medical school, DOs receive specific musculoskeletal training and learn manipulative techniques (Osteopathic Manipulative Treatment).

When is the earliest and latest I can make an appointment?
We start scheduling appointments at 8:30 AM and our last appointment is scheduled at 4:30. Sometimes exceptions can be made for established patients.

Questions about Services Offered

Do you take care of newborns?
Yes! We would be happy to see your child for continuing care through their growth and development. If you are currently pregnant and would like for one of our providers to care for your newborn please call/text us as soon as possible, we will see your newborn in our office for the first 2 day visit following discharge from the hospital and thereafter!

Do you offer immunizations?
Yes! We offer all routine immunizations for children and adults as recommended by the CDC.

Do you see children?
Yes! We love to see children for well child visits or sick visits. We also offer vaccinations for your child.

Do you do surgery?
Our providers are qualified to perform many in-clinic procedures.  Please see our Services page for more information.

Do you have lab services available?
Yes! We do offer a variety of labs in our clinic with results within minutes. Please see a list of the labs we offer on the services page. Sometimes your doctor will need to order labs that are not performed in the clinic and we have the option of drawing the lab in the clinic or sending you to the lab facility of your choice.

Do you perform X-rays?
No, unfortunately at this time we do not perform X-rays in our clinic. The providers do order X-rays and other imaging tests at locations within 1 mile from the office for on-the-spot imaging.

Billing Questions

Do you take my insurance?
We are contracted and a preferred provider for most major insurances and will bill your insurance company for your convenience. If you are uninsured or cash pay, we do require payment at the time of services.  However, we accept cash, check and credit cards and under some circumstances may consider payment plans.  We will also provide a detailed invoice for reimbursement from any other pay sources.

Then why do you need my insurance information?
If we know what insurance you carry then we can prescribe appropriate medications that are covered by your particular insurance. We can also provide an invoice with the best information for your insurance company so that you may be appropriately reimbursed.

What if I don't have insurance?
We see patients without insurance also, but we do bill for services at the time of the visit. We do accept cash, check, and credit cards for payment. In some circumstances we may also provide payment plan options with an automatic withdrawal from your checking or credit card account.

Established Patient Questions

How do I get a prescription refill?
Prescription refills can be handled several ways. You can request a refill through your pharmacy, or you can contact our office. The most efficient way is to contact us through our patient portal and please allow 72 business hours for refills to be sent to the pharmacy. We are often able to refill more quickly than that, but in some instances, we may require more information or an office visit before a prescription can be refilled. Sometimes if you have not been seen by a provider for some time and you are requesting a refill they may want to see you in the clinic for a check-up.

How do I get a hold of the doctor after clinic hours?
If you feel you need to get a hold of your provider after office hours you may call/text the clinic number at 307-315-6133 and you will be transferred to the answering service who will connect you with the doctor on-call. If you feel you have an emergency you should dial 911 instead of contacting the on-call doctor.

Will you see me if I am in the hospital?
Well yes and no to this question. We have decided to let the hospitalist physicians at Wyoming Medical Center manage our hospitalized patients there. We made this decision because trained hospital physicians can offer better care and less time in the hospital because they see hospital patients all day and every day. We are happy to see any of our patients that are admitted to Summit Medical Center and we admit and care for our patients regularly at Summit Medical Center.